Wednesday, October 12, 2011

The One Thing Is the One Thing

Yesterday I presented a customer service program at a community college. The group was fun and smart with a wide range of occupations.

At the start of the program I simply asked, “What’s the most important thing in customer service?”

After a wide-ranging discussion the key issue came down to ….. Be Nice.

If you’ll Be Nice folks will show a lot of forgiveness, understanding and patience.

Be Nice.

What about in your personal relationships, not just work?

Be Nice.

What about to strangers, even when they are buttheads?

Be Nice.

Sounds too simple to work doesn’t it?

Be Nice.

Have you been nice to folks today?

Here’s a thought that is so sick it borders on hilarious….If you are nice to folks and they act really surprised what does that say about how you’ve been treating them?

Be Nice.

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