Have you ever seen a kid do the, “But you promised!” whine to a parent?
Customers/citizens/patients/members/partners/spouses do it in their heads when we don’t come through on what we’ve promised them.
Obviously, we don’t hear it but the statement is there. And it really isn’t a whine, it’s a comment of disappointment. You promised me something and you didn’t fulfill your promise!
Whether it’s in your personal relationships or at work, what are you promising?
When you take an oath of marriage you promise fidelity, support in sickness and health, love and a variety of other benefits that accrue to each of you. When a person is inducted into the military they swear to protect the United States against enemies foreign and domestic; same type of thing with law enforcement officers. Doctors have the Hippocratic Oath.
What if workplaces had something like this? And you can be assured that it would not be you promising to simply show up and maintain a steady respiration.
What promises are you making in your life…whether they are implicit (you state them specifically and out loud) or implied?
Would the people around you, at work and in your personal life, say that you are coming through on your promises? Are they doing it for you?
I promise to see you again on Monday. Have a great weekend.