Tuesday, April 23, 2013

What? and How? Versus Why?

Things always happen to me in threes. Maybe the same sort of thing happens for you.

If I drop food on the floor I can bet it will happen two more times in short order. If I lose my reading glasses I know I’d better have some glasses stationed in other areas because the first pair will go missing a couple more times in the next day or so.

Right now I have three situations in which I want to go to the people responsible and ask, “Why?”

But, asking people “Why?” often puts them on the defensive.

If you substitute, “What?” and “How?” for “Why?” stress levels go down and you get more specific answers.

“What happened?” “How did it happen?” Those work better than, “Why?”

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