Tips, tactics and strategies to help you have a Perfect Workday AND a lighter heart.
Tuesday, November 26, 2013
Duh, We Was Watchin' Da Movie
A friend of a friend
has a landscaping business. He and one of his employees visited Raleigh the
other day to shop for some earth-moving equipment…not a low-price purchase.
He said that when he
got to the dealership and walked out on the yard where the equipment was parked
there was no one to greet them, show them around or, in any way, acknowledge
their presence. The place looked like a ghost town.
After waiting awhile
they walked into the dealership and found…(wait for it)…the entire staff
sitting and watching a customer service training movie.
Mike Collins is president of The Perfect Workday Company, an information company based in The Research Triangle Region of North Carolina. He presents 100+ programs a year for organizations such as IBM, American Express, Novo Nordisk Pharmaceuticals and The John F. Kennedy Special Warfare School and Center.